SHIPPING & RETURNS

Returns & Cancellation

  • Orders cannot be canceled once the order has been confirmed and processed.

  • Patent of Heart will accept returns on all products within 14 days of you receiving your item.

  • If your item is damaged upon delivery, we need to be notified within 14 days of you receiving your item.

  • Please note that at this time, the customer is responsible for the cost of shipping back the product. The customer is also responsible for any duties, customs, or taxes involved with this shipment. Any shipping fees paid at the time of purchase will be deducted from the final refund.

  • If an item is bought on sale, it is considered a final sale. You can exchange or receive a store credit within 14 days of delivery.

Return Process

  1. Please contact us at hello@patentofheart.com  and request your  Return Authorization Form.

  2. Once RA is received please pack the product(s) in their original cotton dust bag and ship the package out within 14 days of delivery receipt

  3. Once the return has been shipped out, please email hello@patentofheart.com with an update to provide us with your full name, order number, email address, shipping carrier, and tracking number.

  4. Please continue to check the tracking information and keep an eye out for any delays/delivery failures and/or customs. We will only refund packages that are successfully delivered. Failed deliveries that are caused due to outstanding duties, taxes, and fees will not be refunded.

  5. If we are processing a refund, please allow for approximately 5-7 business days for the amount to reflect in your bank statement.

 

STORE POLICY

Customer Care

I’m a customer care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed customer care policy is a great way to build trust and reassure your customers that they can buy with confidence.

I'm the second paragraph in your customer care section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Privacy & Safety

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

 

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Wholesale Inquiries

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

 

I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

 

PAYMENT

- Credit / Debit Cards
- PAYPAL